Frequently Asked Questions (FAQ)

1. What types of events do you service?
We cater to all types of events, including weddings, birthday parties, corporate functions, baby showers, graduations, and more. Whether it's an intimate gathering or a large celebration, we have the rentals to match your vision.

2. How do I place a rental order?
Browse our inventory online and add items to your cart. Once you're ready, simply proceed to checkout and pay the required deposit to confirm your booking. It's that easy!

3. Is there a minimum rental amount?
Yes, we have a minimum rental amount of $200 for all orders. This helps us ensure the quality and efficiency of our services.

4. Do you offer delivery and setup services?
Yes! We provide delivery, setup, and takedown services for an additional fee based on your event location and the size of your order. Standard deliveries are made within a 2–4 hour time window, unless you have selected and paid for exact time delivery.

5. Do you offer customer pickup?
At this time, we do not offer customer pickup. All orders must be delivered by our team to ensure the safe handling and quality of our rental items.

6. How long is the rental period?
Our standard rental period is 24 hours. If you need additional time, please let us know in advance — extended rental options are available at an added cost.

7. What happens if something gets damaged or lost?
We understand that accidents can happen. A damage waiver or security deposit may apply depending on your order. Lost or significantly damaged items will be charged at replacement cost.

8. How far in advance should I book?
We recommend booking as early as possible, especially during peak seasons (spring and summer). Popular items tend to book quickly, so securing your rental early ensures availability.

9. What is your cancellation policy?
You may cancel your order up to 14 calendar days (2 weeks) before your event date. Please note that the deposit is non-refundable. Cancellations made less than 14 days before the event may be subject to additional charges.

10. How do I make sure delivery and pickup are scheduled correctly?
When placing your order, please make sure to select the correct delivery and pickup area from the dropdown options. This ensures accurate scheduling and pricing for your location. If you're unsure which area to choose, feel free to contact us for help before finalizing your order.